Politique d’expédition

Shipping Policy

Last Updated: [Date]

Thank you for shopping with Eleceed Merch. This Shipping Policy outlines important information regarding order processing, shipping times, delivery expectations, and tracking.

1. Order Processing

All orders are processed within 1 to 5 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

2. Shipping Destinations

We currently ship to most countries worldwide.

If shipping is unavailable to your location, you will be notified during checkout.

3. Estimated Delivery Times

Delivery times vary depending on your location and shipping carrier.

Estimated delivery times are:

Region Estimated Delivery Time
France 7–15 Business Days
Europe 7–20 Business Days
United States 7–20 Business Days
Canada 7–20 Business Days
Australia 10–25 Business Days
Rest of the World 10–30 Business Days

Please note that these are estimated delivery times and are not guaranteed.

4. Shipping Costs

Shipping fees are calculated and displayed at checkout before payment.

From time to time, Eleceed Merch may offer free shipping promotions on selected products or orders meeting a minimum purchase value.

5. Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number (when available).

Tracking information may take several days to update after shipment.

6. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Customs inspections.
  • High shipping volumes.
  • Weather conditions.
  • Transportation disruptions.
  • Local postal service delays.
  • Other circumstances beyond our control.

Eleceed Merch is not responsible for delays caused by shipping carriers or customs authorities.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless otherwise stated.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect or incomplete information is provided, delivery delays or additional shipping charges may occur.

Eleceed Merch is not responsible for orders shipped to an incorrectly provided address.

9. Lost or Stolen Packages

If your package appears lost in transit, please contact us at:

Email: [Your Support Email]

We will work with the shipping carrier to investigate the issue.

Eleceed Merch is not responsible for packages marked as successfully delivered by the carrier but subsequently lost, stolen, or misplaced.

10. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number.
  • Clear photos of the damaged item and packaging.

We will review the situation and provide an appropriate solution.

11. Multiple Shipments

Depending on product availability and warehouse locations, items from the same order may be shipped separately.

In such cases, you may receive multiple tracking numbers.

12. Contact Us

If you have any questions regarding this Shipping Policy, please contact us